Insurance Claims

If you have a claim to report, you may either take advantage of the emergency 24/7 Emergency Claim Numbers listed to the right to report a claim directly to the insurance company claim department or you may contact Kelly Insurance.

• The Claim Process
• 24/7 Emergency Claim Numbers

The Claim Process

1. Report your loss immediately to Kelly Insurance or to your insurance company's 24/7 claim telephone number.
2. If property is damaged, take photos of the damage and make any temporary repairs necessary in order to prevent further damage until you are contacted by a company adjuster. Make records of damaged property and repair expenses.
3. If you are in an automobile accident, make complete notes of the date, time & place along with the other car's driver information and witnesses. If the other party is at fault, be sure to contact the police and make an accident report.
4. In any claim, no repairs, except for temporary repairs should be made without your insurance company's authorization.
5. Your insurance company (AIG, Progressive, etc.) may send you a claim form, known as a "loss notice form" to complete or an adjuster may visit your home or business first, before you're asked to fill out any forms.
6. An adjuster is a person professionally trained to assess the damage. In either case, the more information you have about your damaged possessions - a description of the item, the date of purchase and what it would cost to replace or repair - the faster your claim generally can be settled.

24/7 Emergency Claim Numbers